Effective Date: 16 July 2026
At Big Yellow Pizza Co Ltd (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or place an order through our online store.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Big Yellow Pizza Co Ltd is the data controller responsible for your personal information.
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the contact form on our website or by emailing us directly.
Information We Collect
When you place an order or attempt to place an order through our website, we may collect the following information:
- Full name
- Billing address
- Delivery address (where applicable)
- Email address
- Telephone number
- Payment information (processed securely by our payment provider)
- Order details
We refer to this as Order Information.
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Pages visited
- Referring website
- Website usage information
- Cookies and similar technologies
We refer to this as Device Information.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Process payments securely
- Provide customer support
- Respond to enquiries
- Send order confirmations and updates
- Prevent fraud and improve security
- Improve our website and customer experience
- Meet our legal and regulatory obligations
Where you have chosen to receive marketing communications, we may occasionally contact you with offers or updates. You can unsubscribe at any time.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies help us remember your preferences and improve the performance of our website.
You can disable cookies through your browser settings if you prefer.
Sharing Your Information
We only share your information where necessary to operate our business.
This may include:
- SumUp (payment processing and online ordering)
- Google Analytics (website analytics)
- Website hosting providers
- Delivery partners (where applicable)
- Government authorities where legally required
We never sell your personal information.
International Transfers
Some of our trusted service providers may process information outside the United Kingdom.
Where this happens, appropriate safeguards are in place to ensure your information remains protected in accordance with UK GDPR.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict the processing of your information
- Object to certain processing activities
- Request a copy of your personal information (data portability)
- Withdraw consent where processing relies on consent
If you wish to exercise any of these rights, please contact us using the contact form on our website.
Data Retention
We retain your personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes and enforce our agreements.
Once no longer required, your information is securely deleted.
Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
However, no method of transmitting information over the internet is completely secure and therefore we cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or the services we provide.
The latest version will always be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the contact form available on our website.
Refund Policy
At Big Yellow Pizza Co Ltd, we pride ourselves on serving high-quality wood-fired pizza and providing excellent customer service.
If something isn’t right with your order, we want the opportunity to make it right.
Same-Day Refund Requests
Any request for a refund, replacement or complaint must be made on the same day the order was purchased.
Unfortunately, we are unable to consider refund requests made after the day of purchase.
Resolving Problems
If there is an issue with your order, we will always aim to resolve the problem fairly and as quickly as possible.
Depending on the circumstances, we may offer one of the following:
- A replacement item
- A freshly prepared replacement meal
- A partial refund
- A full refund
The solution offered will depend on the nature of the issue and will be determined after reviewing the circumstances.
Where appropriate, we may request photographs or further information to help us investigate your complaint.
Incorrect Orders
If you believe you have received the wrong order or an item is missing, please contact us immediately so we can investigate and resolve the issue promptly.
Order Cancellations
Orders may only be cancelled before preparation has begun.
Once food preparation has started, we are unable to cancel the order or provide a refund unless required by law.
Allergies
While we take great care when preparing our food, our kitchen handles ingredients including gluten, milk, eggs, nuts, sesame, soya and other allergens.
We cannot guarantee that any product is completely free from allergens.
Customers with allergies or dietary requirements should inform us before placing their order.
Your Statutory Rights
Nothing within this Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.