Effective Date: 16 July 2026
Welcome to the website of Big Yellow Pizza Co Ltd (“we”, “our”, “us”).
These Terms and Conditions govern your use of this website. By accessing or using this website, you agree to these Terms.
About Us
This website is owned and operated by Big Yellow Pizza Co Ltd.
If you have any questions regarding these Terms and Conditions, please contact us using the contact form on our website.
Website Information
The information on this website is provided for general information about our business, services, menus and events.
Whilst we make every effort to ensure the information is accurate, we cannot guarantee that all information, including menus, prices, ingredients and availability, is always complete or up to date.
We reserve the right to amend our menu, pricing, services and website content at any time without prior notice.
Website Use
You agree to use this website only for lawful purposes.
You must not:
- Attempt to gain unauthorised access to the website or its systems.
- Disrupt or interfere with the operation of the website.
- Copy, reproduce or distribute any content without our written permission.
Food Allergies
At Big Yellow Pizza Co Ltd we take food safety seriously.
Our kitchen handles ingredients including, but not limited to:
- Gluten
- Milk
- Eggs
- Peanuts
- Tree Nuts
- Sesame
- Soya
- Celery
- Mustard
- Sulphites
While we take every reasonable precaution to reduce the risk of cross-contamination, we cannot guarantee that any menu item is completely free from allergens.
Customers with food allergies, intolerances or dietary requirements must inform us before placing an order.
Failure to notify us of an allergy before ordering may limit our ability to accommodate your requirements.
Food Quality
We prepare all food fresh to order using quality ingredients.
As our products are freshly prepared, slight variations in appearance, size and ingredients may occur.
Images shown on this website are for illustration purposes only.
Refunds and Complaints
Customer satisfaction is extremely important to us.
If you are unhappy with your order for any reason, please let us know on the same day as your purchase.
We will always make every reasonable effort to resolve genuine issues fairly and promptly.
Depending on the circumstances, we may offer:
- A replacement item
- A freshly prepared replacement meal
- A partial refund
- A full refund
Any refund or replacement will be considered on a case-by-case basis.
We may ask for photographs or further information where appropriate to help us investigate the issue.
Complaints made after the day of purchase may not be eligible for a refund or replacement.
Nothing in this policy affects your statutory rights under UK consumer law.
Event Bookings
Bookings for weddings, private events and corporate catering are subject to availability.
Specific booking terms, payment schedules and cancellation arrangements will be agreed separately with each customer before the event.
Intellectual Property
All content on this website, including logos, branding, text, photographs, graphics and other material, is the property of Big Yellow Pizza Co Ltd unless otherwise stated.
No content may be copied, reproduced or used without our prior written permission.
Third-Party Links
This website may contain links to third-party websites or social media platforms.
We are not responsible for the content, security or privacy practices of those websites.
Availability
We aim to keep this website available at all times but cannot guarantee uninterrupted access.
We reserve the right to suspend or withdraw access to the website without notice for maintenance or operational reasons.
Liability
While we take reasonable care to ensure the information on this website is accurate, Big Yellow Pizza Co Ltd accepts no liability for any loss or damage arising from the use of this website or reliance on its contents, except where liability cannot be excluded by law.
Nothing in these Terms limits or excludes your statutory rights.
Privacy
Your use of this website is also governed by our Privacy Policy.
Changes to These Terms
We may update these Terms and Conditions at any time.
Any changes will be published on this page and will take effect immediately.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact Big Yellow Pizza Co Ltd using the contact form on our website.
This version removes everything about online checkout, deliveries, dispatch and online cancellations, but keeps the important protections around allergens, complaints, refunds, event bookings and food quality, which are still relevant to your business.